Privacy Policy & Terms of Service
Last Updated: 31 May 2026
Welcome to Koa Sauna. This page explains how we collect and use your information, the rules around our introductory offers, and the terms of our membership deposit programme. By joining our waitlist or paying a membership deposit, you agree to these terms.
1. Privacy Policy
Information We Collect
When you sign up for our Founders Club or waitlist, we collect the email address you provide. If you pay a membership deposit, we also receive your name and payment confirmation from our payment processor (Stripe). If you interact with our website, we also collect basic, anonymised analytics data (such as page views) to help us understand our website traffic.
How We Use Your Information
We use your information exclusively to:
- Send you updates about the Koa Sauna build and opening dates.
- Deliver your introductory offers and Founders Club pricing details.
- Process and manage membership deposits, refunds, and memberships.
- Respond to any direct inquiries you send to us.
Third-Party Services
We do not sell your personal data. We use trusted third-party platforms to help run our business:
- Mailchimp: We use Mailchimp to store your email address securely and send our newsletters.
- Stripe: We use Stripe to securely process membership deposit payments. We never see or store your full card details.
- Analytics & Advertising (Meta/Google/Vercel): We use standard tracking pixels and analytics tools to measure the performance of our advertising and website. The Meta Pixel may record actions you take on our site (such as page views and signups) using your hashed identifiers, so we can measure ad effectiveness and reach similar audiences.
- Meta Custom Audiences: We may share your email address (in hashed form) with Meta to create custom audiences. This is used to target relevant ads to people who may be interested in Koa Sauna, or to exclude existing waitlist members from receiving further ads. You can opt out by emailing hello@koasauna.co.uk.
Your Rights
You can opt out of our emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you. If you would like us to completely delete your information from our records, please email us directly at hello@koasauna.co.uk.
2. Terms of Service & Promotional Offers
Introductory Offers & Community Rewards
From time to time, we offer exclusive rewards to our waitlist members, such as discounted introductory sessions for completing community surveys. To ensure these promotions run smoothly, the following terms apply:
- Eligibility: These offers are strictly limited to individuals who successfully subscribe to the Koa Sauna waitlist prior to our official opening date.
- Non-Transferable: Any discount code or booking link provided to you is for your personal use only. It cannot be shared, forwarded, sold, or transferred to another person. We reserve the right to cross-reference bookings with our waitlist database and cancel any bookings made using shared or unauthorised codes.
- One Per Person: Introductory offers are valid for one use per person. Creating multiple email accounts to claim an offer multiple times is not permitted.
- Availability: Discounted sessions are subject to our standard booking availability once the sauna is officially open. We recommend booking early to secure your preferred time slot.
- Modifications: While we fully intend to honour these offers for all our early supporters, Koa Sauna reserves the right to amend, suspend, or withdraw promotional offers if unforeseen circumstances arise.
General Liability
Information on our opening dates, facility features, and pricing is provided in good faith but is subject to change as the physical build progresses. We will keep you updated on any major changes via email.
3. Membership Deposit Terms
From time to time we offer a limited number of Founder spots to our waitlist members, secured with a small refundable deposit. These terms apply to anyone who pays a membership deposit.
What Your Deposit Secures
A £10 membership deposit, paid to Koa Sauna Ltd, secures one membership at Koa Sauna's first site in the Stirling area when we open. As a Founder you receive:
- A guaranteed membership at our standard pricing on opening. No waitlist queue, no public release.
- Founder-only soft launch access during our first weeks of operation.
- A free branded Koa sauna hat, provided when you take up your membership at opening. The hat is part of your founder member welcome and is not provided if you choose not to activate your membership.
- Your £10 credited in full against your first month's membership.
Tier Selection
Your membership tier is chosen at the time of opening from the pricing options available.
Refunds
You can request a full £10 refund at any time before we open, for any reason, by emailing hello@koasauna.co.uk. Refunds are processed within 14 days to the original payment method. If you choose not to activate your membership at opening, your £10 deposit will be refunded in full within 14 days. No action required.
Automatic Refund
If Koa Sauna has not opened to Founders by 31 December 2026, all membership deposits will be automatically refunded in full within 14 days. No action required on your part.
Your Statutory Rights
These terms do not affect your statutory rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Changes
Koa Sauna Ltd may update these terms before opening. Founders will be notified of any material changes by email and may request a refund if they do not agree.
4. Contact Us
If you have any questions about this Privacy Policy or our Terms of Service, please reach out to us at hello@koasauna.co.uk.